Prompter Cam Support
Frequently asked
The prompter is not following my voice.+
Check that Microphone and Speech Recognition are enabled under iOS Settings → Prompter Cam. Loud rooms also affect tracking — as a fallback, switch "Follow" at the bottom of the recording screen to constant-speed or manual mode.
Where do my recordings go?+
Tapping save writes the video straight to your Photos library. If you see a permissions warning, allow "Add Photos Only" under iOS Settings → Prompter Cam → Photos.
How do I change quality, aspect ratio and zoom?+
Tap the badge at the top right of the recording screen (e.g. 1080p·60) to switch camera, aspect ratio, resolution, frame rate and codec. Tap the magnification at the top left (e.g. 1.0×) for a zoom slider — or just pinch anywhere on the preview.
Can I change how the script is chunked?+
Yes. Open settings from the bottom right of the recording screen. "Segmentation" can follow punctuation (natural sentence breaks) or use fixed-length single lines. Font size, latency compensation and drag sensitivity live there too.
My front-camera footage looks flipped.+
The "Mirror" setting controls both preview and output. On, it behaves like a mirror and any text in frame reads backwards — turn it off when you are filming text.
Can I delete the sample scripts?+
Yes. They are only there to help you get started — swipe left on any of them in the script list. Nothing else is affected.
Which languages are supported?+
The interface is available in English, 简体中文, 日本語 and 한국어. Display language and speech-recognition language can be set independently — an English interface with Chinese recognition, for example.
Subscriptions and refunds
View or cancel your subscription under iOS Settings → your Apple ID → Subscriptions. Refunds are handled entirely by Apple — please file at reportaproblem.apple.com, as we cannot process them on your behalf. Full rules are in the Terms of Service.
Still stuck?
Found a bug, have a feature request, or none of the answers above helped? Email us — we usually reply within 1–2 business days. Including your iPhone model and iOS version helps us pin it down faster.